What To Bring With You
When you visit us it is vital that the adviser who deals with your problem has as much information about your case as possible.
Here is what you need to bring with you (do not worry if you cannot find/bring all requested documents):
Debt/Money Problems
- Details of all those that you owe money to (creditors)
- Copies of original agreements
- Proof of income
- Wage slips/benefit or tax credit details
- Details of household expenditure/bills (food, utilities, etc)
- Copies of the latest correspondence you have received from creditors
Housing Problems
- Tenancy agreement (for rented accommodation)
- Mortgage details (if applicable)
- Proof of income
- Wage slips/benefit or tax credit details
Employment Problems
- Employment contract
- Details of any disciplinary/grievance/dismissal issues
- Proof of income
- Wage slips/benefit or tax credit details
Consumer Problems
- Full details of the goods or services causing the problem
- Proof of purchase
- Proof of income
- Wage slips/benefit or tax credit details
Immigration/Asylum Problems
- All letters from Home Office
- Passport (if applicable), details of any visas or permits
- Proof of income
- Wage slips/benefit or tax credit details
For Family and Personal Issues
- Any paperwork/letters relating to the issue
- Copies of original agreements
- Proof of income
- Wage slips/benefit or tax credit details
Welfare Benefit Issues
- All Credit / Benefits letters and government agencies
- Decision letters that you are not happy with or wish to challenge – this is essential
- Proof of income: wage slips/benefit or tax credit details
- Family details etc number and ages of household members
- National Insurance Number
- Disability related issues e.g. doctors and consultants details
- Rent, council tax, mortgage details
- Savings
